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Privacy Policy for RentalEase Technician

Last Updated: January 3, 2026

Introduction

RentalEase Technician ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

Information We Collect

Personal Information You Provide

When you register and use the RentalEase Technician app, we collect the following personal information:

  • Account Information: Full name, email address, phone number
  • Professional Information: Technician license number, license expiry date, years of experience, professional background
  • Location Information: Street address, suburb, state, postcode
  • Profile Information: Profile photo (optional)

Information Automatically Collected

When you use the App, we may automatically collect certain information:

  • Device Information: Device type, operating system version, unique device identifiers
  • Usage Information: App features accessed, time spent in the app, interaction patterns
  • Technical Information: IP address, app version, crash reports, performance data

Permissions We Request

The App requests the following permissions to provide its core functionality:

  • Calendar Access: To sync your assigned job schedules to your device calendar and set appointment reminders. You can view, modify, or delete these synced events at any time.
  • Camera Access: To take photos during property inspections and job documentation.
  • Photo Library Access: To attach existing photos from your device to inspection reports and job records.

Important: You can deny or revoke these permissions at any time through your device settings. Denying permissions may limit certain app functionality.

The App does not request Location, Contacts, Microphone, Push Notifications, or Background Activity permissions.

Where We Store Data & International Transfers

Your information is stored in MongoDB Atlas (database) and Cloudinary (images). These providers may process data in multiple regions, which can include locations outside your home country. We protect international transfers through encryption in transit and at rest, strict access controls, and data processing agreements or standard contractual clauses with our service providers.

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To create and manage your technician account, assign jobs, and facilitate property maintenance services
  • Communication: To send you job notifications, updates, and important service announcements
  • Calendar Integration: To sync your work schedule with your device calendar and send timely reminders for upcoming jobs
  • Documentation: To store inspection photos and job completion records
  • Payment Records: To note when manual payments for completed jobs have been received; no payment card numbers or CVV are collected in the App
  • App Improvement: To analyze app usage, fix bugs, and improve user experience
  • Legal Compliance: To comply with legal obligations and protect our legal rights

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Service Providers

We use trusted third-party service providers to support our operations:

  • Cloudinary: For secure storage of profile photos and inspection images
  • Database Hosting: MongoDB Atlas for encrypted data storage
  • Cloud Infrastructure: For app hosting and backend services

All service providers are contractually obligated to keep your information confidential and secure.

With Property Managers and Agencies

As a technician platform, certain information is shared to facilitate job assignments:

  • Your name, contact information, and professional credentials are shared with property managers and agencies who assign you jobs
  • Inspection photos and job completion reports are shared with the property managers who requested the service

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

  • Comply with legal process
  • Protect our rights, property, or safety
  • Prevent fraud or security issues
  • Protect the rights and safety of our users

Payment Processing

Payments to technicians are handled manually by RentalEase. We do not use a third-party payment processor in the App, and we do not collect or store full payment card numbers or CVV. Any payment details exchanged outside the App should be handled through secure, PCI DSS-compliant channels.

Data Storage and Security

How We Protect Your Data

We implement industry-standard security measures to protect your information:

  • Encryption in Transit: All data transmitted between your device and our servers uses HTTPS/TLS encryption
  • Encryption at Rest: Sensitive data stored on our servers is encrypted
  • Secure Token Storage: Authentication credentials are stored using platform-native secure storage (iOS Keychain/Android Keystore)
  • Access Controls: Strict access controls limit who can view your personal information
  • Regular Security Audits: We regularly review our security practices

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

  • Active Accounts: Your information is retained while your account is active
  • Completed Jobs: Job records and inspection photos are retained for 7 years for legal and compliance purposes
  • Deleted Accounts: If you request account deletion, we will delete or anonymize personal data tied to the account within 30 days, except where retention is required by law

Your Privacy Rights

You have the following rights regarding your personal information:

  • Access and Correction: You can access and update your personal information at any time through the App's profile settings
  • Data Portability: You can request a copy of your personal data in a portable format by contacting us at info@rentalease.com.au
  • Account Deletion: You can request deletion of your account and personal information by contacting us. We will process your request within 30 days
  • Withdraw Consent: You can withdraw consent for specific data processing activities, such as calendar sync, at any time through the App settings or device settings
  • Opt-Out of Communications: You can opt out of non-essential communications through the App's notification settings

You can submit access, deletion, or portability requests by emailing info@rentalease.com.au. We aim to respond within 30 days. Where available in the App, you may also view or update certain information via the profile or settings pages.

Children's Privacy

The RentalEase Technician app is intended for professional use by adults only. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it immediately.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to say no to the sale of personal information (we do not sell personal information)
  • Right to access your personal information
  • Right to request deletion of personal information
  • Right to equal service and price

To exercise these rights, contact us at info@rentalease.com.au.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, contact us at info@rentalease.com.au.

Analytics and Tracking

No third-party analytics or tracking SDKs are used, and we do not track your activity across other apps or websites.

If we implement analytics in the future, we will update this Privacy Policy and obtain your consent where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

  • Posting the new Privacy Policy in the App
  • Updating the "Last Updated" date
  • Sending you a notification through the App or email

Your continued use of the App after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Consent

By using the RentalEase Technician app, you consent to this Privacy Policy and our collection, use, and sharing of your information as described herein.

This Privacy Policy complies with:

  • Australian Privacy Principles (APPs)
  • Apple App Store Review Guidelines 5.1
  • California Consumer Privacy Act (CCPA)
  • General Data Protection Regulation (GDPR)